Terms & Conditions

Terms & Conditions

Holiday / Activity Camps

  1. You can purchase as many holiday camps in a single transaction online. If you'd prefer to book over the phone, please call 01782 214452
  2. We accept the following payment methods: -
    • Mastercard credit & debit cards
    • Visa credit & debit cards
    • Childcare Vouchers
  3. Your order and payment will be processed by Stripe Merchant Service, and your debit/credit card statement will show `Balance & Beam Gym'.

Camp Terms and Conditions

  1. Camps can be booked in accordance with our current Terms & Conditions
  2. As long as there is available space on the specific day/date; your camp booking will be accepted
  3. Camp bookings are only redeemable at this location.
  4. Camps are suitable for children aged 3 – 10 years
  5. Children must be toilet trained – unless specific prior notification has been advised to the Manager
  6. Camps are non refundable
  7. Camps may be transferred to alternative day/date BUT only if notified / advised at least 24 hours prior to the date booked
  8. Camp purchases cannot be exchanged for any other service the company offers.
  9. Refunds will only be given if advised within 48 hours of the booking/transaction in writing to Balance & Beam, Festival Way, Stoke on Trent, ST1 5PU or by email info@balanceandbeam.co.uk.Please quote booking ref/child’s name
  10. Should any non member unlawfully secure a member discount code, to obtain discounted prices, they will be asked to pay the difference prior to attending the activity. Non conformance will make any purchase invalid and no refunds will be offered

Tuition Terms & Conditions

  1. You can purchase your enrolment to our New Terms online in a single transaction. If you'd prefer to book over the phone, please call 01782 214452
    • We accept the following payment methods: -
    • Mastercard credit & debit cards
    • Visa credit & debit cards
    • Childcare Vouchers
  2. Your order and payment will be processed by Stripe Merchant Service, and your debit/credit card statement will show `Balance & Beam Gym'.
  3. Classes can be booked in accordance with our current Terms & Conditions
  4. As long as there is available space on the specific day; your class booking will be accepted
  5. Class bookings are only redeemable at this location.
  6. Classes are suitable for children aged 4 months  – 12 years
  7. Should your child have any specific needs they must be communicated to the Manager prior to enrolment to ensure they are suited to our programme
  8. You must adhere to our Cancellation/Make Up Policy to qualify for catch ups on any missed classes.  These must be notified to us by 9.30am the morning of the class
  9. Classes are non refundable
  10. If, for any reason you wish to terminate your child's enrolment, for whatever reason, you will not be offered a refund.  In extenuating circumstances, the remaining fees may be transferred to use in our holiday camps or put towards a birthday party.  This decision will be at the manager's discretion
  11. Should any non member unlawfully secure a member discount, to obtain discounted prices, they will be asked to pay the difference prior to attending the activity. Non conformance will make any purchase invalid and no refunds will be offered

Book Your Camps Online

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