Our Cancellation/Make-up Policy
Don’t lose any of your paid for classes!
Part of your annual membership fee at Balance & Beam is access to our cancellation/make-up policy.
So remember if you cannot attend your class for whatever reason follow the cancellation procedure and never lose a class.
To qualify for a make-up class you MUST advise us of your absence in advance or latest 9.00am of the morning of your scheduled class. (8.30am for Saturday Parent/child classes)
We will then cancel your scheduled class and you can book a catch up session.
COVID-19 & Lockdown Procedures
Please be reassured that if and when we are required by Governing Bodies to close our facilities then we will automatically bank your classes from the day we close until we re-open again. No refunds will be offered or given in exchange for banked classes. If you have to self-isolate it is your responsibility to let us know in advance to be able to carry missed classes forward, however carried forward classes can not be used in exchange for future tuition fees
“Just wanted to share with you this video of Edith conquering her fear this week and say a massive thank you, because it’s all down to your hard work and dedication. I know this doesn’t look like much, but believe it or not this tiny little beam is the root of all her fear! She had a nasty slip on it about a year ago and bust her lip, and since then has been scared of anything even remotely beam-like. Coming to gym has done wonders for her confidence and every single day she gets more and more adventurous when we are at the playground or even just messing about in the garden. Tackling the “original” beam at forest school this week is a huge thing for Edie and just goes to show how much her confidence has improved. Thank you all so much for everything you’ve done for her. The progress she has made makes a difference to her every day ”
“What a wonderful 1st birthday party we had today, thank you so much for making it a very special day for our little boy. All the parents & children had a great interactive session and we all thoroughly enjoyed ourselves. Lucie & Mike, mummy & daddy to Dexter”
“Just wanted to say a huge thank you for the best ever party. I didn't have to do anything at all, it was so stress free and the girls in the gym were amazing. We'll certainly be back next year”
“I just wanted to send in a testimonial for Setta for the Sunday advanced class. She does a superb job of the class every week and makes a big effort to give them a fully rounded gymnastics class - giving all the class their own routine is the icing of that cake. What I wanted to point out was how she is genuinely engaged with the kids to the point where it is clear how happy the children learning and improving makes her. It's lovely to see and I'm glad that my daughter gets such a pleasant, capable and committed coach each week. Rob, Dad to Emmy S (Aged 9 years) ”
“Would like to say a HUGE thank you for Macy's birthday party on Sunday, Mel and Ellie are a credit to Balance & Beam, so welcoming and organised, and generally lovely girls, really kept the children engaged, all the children had a lovely time and were asking their parents if they could come again, all the parents were impressed how lovely the gym was and just how fab the instructors were. Macy loved every minute, best party ever, so thank you again, especially to your lovely girls Mel and Ellie xx”
“For me balance and beam is now one of four core elements of care / socialisation for a toddler in their early stages. Exercise, strength and learning things in a class environment & out school clubs all obvious extra bonuses.”
“Thanks so much for making our birthday party so much fun yet again. This was Mollie's 4th Birthday party here and again all the staff were wonderful. Thanks so much to Yvonne & the team!!”
“Just a quick note to say how great I thought the class was last night - a whole world away from the last gymnastics class he did. Really good fun and a great variety of activities - I was amazed that he was doing the running/jumping forward rolls after a couple of attempts. He also really enjoyed it - he's not normally the most enthusiastic but he was talking about it all the way home after class and telling his friends the following morning on the walk in to school ”
“I just wanted to email you and say a huge THANK YOU.- For listening to mine and my daughter’s concerns and for suggesting ways to help, and WOW did it help. To see her little face in class and others too, smiling and laughing & enjoying what they were doing. As her Mum I knew I needed to and trusted you enough to be able to talk to you. You proved me right, by listening, taking on board my concerns and changing things slightly to help my daughter I know to each and every parent, their child is special and they are the only thing that matters at that point, whereas you have hundreds of children to think of. Again, you embrace each and every child and this is unique and special. A well-deserved thank you and I’m proud to be part of the Balance & Beam Family”
“I've been coming to camps for 5 years and love spending time in the gym. My little sister Phoebe comes with me now so we have even more fun together”
“Just a quick note to say thank you for all that you do at balance & beam, Thanks for the lovely bond you’ve all built with K & us as a family, For the time & effort you put into developing your children through the well thought out themes which you explain thoroughly in class, Keeping the Facebook page fun & exciting with birthdays & star of the week, The end of term certificates that we keep & the stickers you give which mostly get squashed or chewed but are very welcome, For your newsletters so we know exactly what’s happening & for all the other activities you make possible that we’ll look forward to joining in with as K grows, I can’t wait to have a birthday party with you! Thanks for always being so caring & asking how we are & for being so accommodating with our classes on weeks when K hasn’t been too well over the winter, Your skills at knowing how to safely encourage our little girl when she was just 4 months old & started coming to class have been so enriching for her, We’re very proud to be a part of balance & beam, thanks for facilitating such a fabulous skill locally, “Thank you ladybirds” ”
“This was one of the most relaxing parties I’ve had. From a parent’s viewpoint, it's such a simple party to organise....and from the party girl’s viewpoint.....'epic party again Mum, even better than last year’s!”
“My daughter Freya regularly attends camps in the school holidays. She really enjoys the wide range of activities. The camps feature time in the gym as well as some fun crafty time. As a parent I know that I am leaving Freya in a safe, supportive and engaging learning environment and when she is picked up she is already looking forward to her next camp”